Returns & Exchanges

RETURNS

You can choose between a refund, exchange or credit voucher where goods are faulty, wrongly described online or don't do what they are supposed to do.

  • For hygiene reasons, strictly no exchange on swimwear and hot yoga shorts
  • Product(s) must be returned within 14 days of purchase
  • Original tags must be attached and including all original packaging
  • Item(s) must be in original condition, unworn, unsoiled
  • Please retain your original receipt, as you will need this as proof of purchase
  • No returns or exchanges on sale items or purchase using discount code

If your item purchased is deemed faulty, please contact madLotus at madlotus.com.au to organise refund or credit voucher.

EXCHANGES

Customers are entitled to a 14 day exchange period on most products, a faulty product can be exchanged or returned for credit voucher.

Please note: When exchanging goods you must return all of the componentry, with the original receipt, in as new condition and including all original packaging.

We are only able to exchange if the product is unused and in a saleable condition. If you are exchanging a product that is not faulty – the postage will be your responsibility.

REFUNDS

Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision. However we want you to be happy with our product so call us and we will do our best to help.

In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by madLotus.

Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.

CANCELLATIONS

Cancellations must be made within 24 hours of submitting your order.

After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will apply. If delivery has been made, the customer must return product, at his or her own expense, and credit voucher will be made upon Mad Lotus receiving the return product, in its original packaging, tag(s) in good condition and with the original receipt.

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